In ___________ Encounters,the Tangible Evidence of the Service and the Quality

question 40

Multiple Choice

In ___________ encounters,the tangible evidence of the service and the quality of the technical processes and systems are the primary bases for judging quality.

• A) Technology-mediated
• B) Detached
• C) Public
• D) Collective
• E) Remote

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Definitions:

Species-Specific

Characteristics or behaviors that are unique to a particular species.

Exhibited

Shown or displayed, particularly in the context of presenting information or items publicly.

Aggressive Response

A reaction characterized by or resulting in aggression or hostility, often as a mechanism to assert dominance or defend oneself.

Communicates Needs

The process by which individuals express their requirements or desires, typically to ensure they are met.