In Some Long-Term Customer-Firm Relationships,a Service Provider May Become Part

question 16

Multiple Choice

In some long-term customer-firm relationships,a service provider may become part of a customer's __________ ,such as when a hairdresser serves as a personal confidant,or a proprietor of a local retail store is known a central figure in the neighborhood network.

• A) Esteem benefits
• B) Self-actualization
• C) Social support system
• D) Utility transfer
• E) Assurance group

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Definitions:

Nasal Cavity

The interior space of the nose, lined with mucosa, involved in breathing and the olfactory process.

Pharynx

A muscular tube that connects the mouth and nasal passages with the esophagus and larynx, playing a key role in both the respiratory and digestive systems.

Hyperventilates

Excessively rapid or deep breathing, which can lead to a decrease in carbon dioxide in the blood, causing lightheadedness or tingling of the limbs.

Carbon Dioxide

A colorless, odorless gas produced by burning carbon and organic compounds and by respiration. It is naturally present in air and absorbed by plants in photosynthesis.