Because Appropriate Hard Measurements Are Not Always Intuitive or Obvious,the

question 12

Multiple Choice

Because appropriate hard measurements are not always intuitive or obvious,the potential for counting or tracking an irrelevant aspect of operations is high.Thus,it is often desirable to link operational performance measures with _________ to be sure they are strongly correlated.

• A) Tangible measurements
• B) Basic measurements
• C) Soft measurements
• D) Formal standards
• E) Customer panels

---

Definitions:

Increased Job Demands

The rise in work expectations, workload, and pressures that an employee is required to meet.

Probability of Death

A statistical measure that estimates the likelihood of mortality for an individual or a population within a specified period.

After-hours Messages

Communications sent outside of standard working hours, often via email or messaging platforms.

Cyberbullying

The use of digital technologies to harass, threaten, or embarrass individuals, often anonymously.