A Service Encounter That Occurs Without Any Direct Human Contact

question 50

Multiple Choice

A service encounter that occurs without any direct human contact is a(n) _____ encounter.

• A) Remote
• B) Technology-mediated
• C) Detached
• D) Public
• E) Impersonal

---

Definitions:

Panic Attack

A sudden onset of intense fear or discomfort, characterized by symptoms such as palpitations, shaking, and feelings of detachment or imminent danger.

Irregular Heartbeat

Also known as arrhythmia, it refers to any of a group of conditions in which the electrical activity of the heart is irregular, either too fast or too slow.

Breathlessness

A state or feeling of being unable to breathe easily, often a symptom of physical exertion or a medical condition.

Specific Phobia

An intense, irrational fear of particular objects, situations, or activities that leads to avoidant behavior.