When in Doubt as to How to Treat a Customer

question 30

True/False

When in doubt as to how to treat a customer who has not been provided a service as promised,the service provider should always try to overcompensate that customer.

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Definitions:

Behavioral Theory

A theory that explains human actions in terms of learned behaviors through interactions with the environment.

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with the unconditioned stimulus, eventually comes to trigger a conditioned response.

Operant Conditioning

An educational method where the intensity of an action is altered by either reinforcement or punishment.

Observational Learning

The process by which individuals learn new behaviors or information by watching others, also known as modeling.