A(n)_____ Is a Composite of the Perceptual Satisfaction or Service

question 64

Multiple Choice

A(n) _____ is a composite of the perceptual satisfaction or service quality measures collected in an organization.

• A) Zone of tolerance chart
• B) Salience of dimensions and attributes graph
• C) Gap scores tracking tool
• D) Importance/performance matrix
• E) Customer satisfaction index

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Definitions:

Object Permanence

The understanding that objects continue to exist even when they cannot be seen, heard, or touched, a concept typically developed in infancy.

Conservation

A cognitive ability that enables an individual to understand that redistributing material does not affect its mass, number, volume, or length.

Formal Operational

The final stage of cognitive development in Piaget's theory, characterized by the ability to think abstractly, logically, and systematically.

Abstract Thinking

Abstract thinking is the ability to consider concepts, understand complex ideas, and apply problem-solving strategies beyond the concrete and immediate.