Discuss the Following Statement: "The Terms Satisfaction and Quality Can

question 47

Essay

Discuss the following statement: "The terms satisfaction and quality can be used interchangeably".

Grasp the importance of employee involvement teams in improving business processes.

Understand the role of statistical process control in quality assurance.

Recognize the importance of customer satisfaction and value improvement in quality management.

Calculate and interpret the average rate of return on investments related to quality improvement.

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Definitions:

Supply Chain Management

The administration of the flow of goods and services, involving the movement and storage of raw materials, of work-in-process inventory, and of finished goods from point of origin to point of consumption.

Supply Chain Strategy

A plan for managing all the steps necessary to produce and deliver products or services to customers, from sourcing raw materials to the final delivery.

Distribution Channels

The chain of businesses or intermediaries through which a good or service passes until it reaches the end consumer.

System

A set of interacting or interdependent components forming an integrated whole.