_____ Service Is the Level of Service the Customer Hopes

question 21

Multiple Choice

_____ service is the level of service the customer hopes to receive.

• A) Desired
• B) Adequate
• C) Functional
• D) Predictable
• E) Augmented

---

Definitions:

Return On Assets

A financial metric that indicates how profitable a company is relative to its total assets, measuring how efficiently a company uses its assets to generate earnings.

Profit Margin

A financial ratio calculated as net income divided by revenue, indicating the percentage of revenue that is retained as profit after accounting for costs and expenses.

Asset Turnover

A metric indicating how effectively a company utilizes its assets to produce sales income.

Financial Ratio

A numerical comparison derived from a company's financial statements, used to evaluate aspects of its operational efficiency, liquidity, profitability, and solvency.