Southwest Airlines Has Consistently Had One of the Best On-Time

question 19

Multiple Choice

Southwest Airlines has consistently had one of the best on-time performance records in the airline industry.A critical factor in Southwest's success has been its use of second tier airports such as Midway in Chicago,Hobby in Houston,City in Detroit,and Ontario in Los Angeles.These lower traffic airports allow Southwest to have a faster turnaround for its airplanes so they spend a greater percentage of their time in the air.Seventy percent of Southwest's flights have a turnaround time of 15 minutes.Southwest Airline's on-time performance reflects the _____ dimension of service quality.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

---

Definitions:

Warmth-Sensitive Receptors

Sensory receptors in the skin and other organs that detect changes in temperature, particularly increases in warmth.

Hypothalamus

A region of the brain that plays a crucial role in hormone production, regulating bodily functions such as temperature, hunger, and sleep cycles.

Peripheral Vasodilation

The widening of blood vessels away from the heart, typically in the limbs, reducing blood pressure and increasing blood flow.

Axilla

commonly known as the armpit, is the area on the human body under the joint where the arm connects to the shoulder.