The Extent to Which Customers Recognize and Are Willing to Accept

question 56

Multiple Choice

The extent to which customers recognize and are willing to accept variation in service performance is called the ____________:

• A) Acceptable variation
• B) Extent of indifference
• C) Area of acceptability
• D) Area of impartiality
• E) Zone of tolerance

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Definitions:

Exponentially Distributed

A probability distribution that describes the time between events in a Poisson process, showing continuous and memoryless properties.

Poisson Distributed

Poisson distributed is a statistical distribution that expresses the probability of a given number of events occurring in a fixed interval of time or space if these events happen with a known constant mean rate and independently of the time since the last event.

Poisson Distribution

A statistical distribution that expresses the probability of a given number of events occurring in a fixed interval of time or space, assuming these events occur with a known constant mean rate and independently of the time since the last event.