An Important Influence in Desired Service Expectations Is ____________,The Customer's

question 32

Multiple Choice

An important influence in desired service expectations is ____________,the customer's underlying generic attitude about the meaning of service and the proper conduct of service providers.

• A) Personal need
• B) Personal service philosophy
• C) Derived service expectations
• D) Perceived service alternative
• E) Situational attitude

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Definitions:

Cynicism Toward Politics

A negative attitude towards politics and political institutions, characterized by disbelief in the sincerity or goodness of political actors and processes.

Strategy Frame

The perspective or approach adopted for planning and decision-making to achieve desired outcomes.

Issue Frame

The way in which a topic or problem is presented or perceived, often highlighting certain aspects over others to shape public opinion or policy.

Availability Heuristic

A mental shortcut that relies on immediate examples that come to mind when evaluating a specific topic, concept, method, or decision.