Customers' Tolerance Zones Vary for Different Service Attributes or Dimensions

question 41

Multiple Choice

Customers' tolerance zones vary for different service attributes or dimensions.The_______________ the factor,the __________ the zone of tolerance is likely to be.

• A) More important; wider
• B) More important; narrower
• C) Less important; wider
• D) Less important; narrower
• E) More important; less important

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