A(n)_____ Expectation Occurs When Customer Expectations Are Driven by Another

question 40

Multiple Choice

A(n) _____ expectation occurs when customer expectations are driven by another person or group of people.

• A) Derived service
• B) Other-self
• C) Dyadic
• D) Service-vision
• E) Shared

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Definitions:

Net Float

Net float is the difference between the balance according to the bank's records and the balance according to the company's records, due to checks or other transactions in the process of clearing.

Collection Float

The time period between when a check is deposited in a bank and when the funds are made available, reflecting the bank's processing time.

Mail Float

The time difference between when a check is written and when it is actually cleared and funds are deducted from the payer's account.