Frequent Travelers on Airlines Know One of the Costs of Traveling

question 80

Multiple Choice

Frequent travelers on airlines know one of the costs of traveling is damaged baggage,but they also know that each airline will either repair or replace any luggage damaged by its baggage handlers.The ability to count on this service in the event a handle is torn off or the side of a bag is gashed helps the airlines narrow provider _____ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Goals

Targets or outcomes that an individual or organization aims to achieve over a certain period.

Shame

A painful feeling of humiliation or distress caused by the consciousness of wrong or foolish behavior.

Basic Cry

A simple, reflexive cry signifying discomfort or hunger in infants, typically indicative of a physiological need.

Shriek

A high-pitched, sharp sound made in distress, fear, or excitement.