An Important Trend in Services Research Is to Measure Only

question 22

True/False

An important trend in services research is to measure only the negative consequences of service quality and ignore the positive because it does not need improvement.

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Definitions:

Check

The act of verifying or ensuring the accuracy, completeness, or quality of something.

Strange Situation

A structured observational technique used by psychologists to assess patterns of attachment in children.

Mary Ainsworth

A developmental psychologist known for her work on attachment theory, which focuses on the bonds between children and their caregivers.

Attachment

An emotional bond that typically forms between infants and their caregivers, profoundly influencing the child's development and future relationships.