Which of the Following Factors Leads to Provider Gap 2

question 7

Multiple Choice

Which of the following factors leads to provider gap 2?

• A) Inappropriate physical evidence and servicescape
• B) Inadequate marketing research
• C) Lack of integrated services marketing communications
• D) Failure to match supply and demand
• E) Inadequate horizontal communications

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Definitions:

Perceptual

Relating to the ability to interpret or become aware of something through the senses.

Disruptive

Causing or tending to cause disruption; interrupting the normal course or unity of something, often leading to innovation or change.

Social Facilitation

The tendency for people to perform differently when in the presence of others than when alone, typically showing improved performance on simple tasks.

Compliance

The act of conforming to the wishes, demands, or regulations of others, often to fit in with a group or society.