Which of the Following Describes Why a Customer Who Had

question 70

Multiple Choice

Which of the following describes why a customer who had a great experience with a product or service would be reluctant to recommend it to a friend?

• A)There is worry that a recommendation may result in a dissatisfying experience for a friend.
• B)There are personal costs in making a recommendation.
• C)No one wants to be put on the spot to explain something.
• D)The recommendation does not make the customer look good.
• E)All these answers are correct.

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Definitions:

Empirically-Oriented Psychologists

Psychologists who rely on observation, experimentation, and statistical analysis to understand psychological phenomena.

Sigmund Freud

An Austrian neurologist and the founder of psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.

The Interpretation Of Dreams

A book by Sigmund Freud that emphasizes the significance of dreams in understanding the unconscious mind.

Overnight Sensation

Someone or something that becomes very popular or successful in a very short period of time.