Customer Service Reps

question 99

Multiple Choice

Customer service reps

• A)work with customers to resolve problems that arise at the time of purchase.
• B)work for producers calling on their intermediaries and their customers.
• C)provide technical assistance to order-oriented salespeople.
• D)work with customers to resolve problems that arise with a purchase,usually after the purchase has been made.
• E)are invaluable in working with business customers,but not with final consumers.

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Definitions:

365-Day Year

A time reckoning method that accounts for all the days in a common, non-leap year, used in various financial and calendar calculations.

Total Amount

The complete value, sum, or quantity of something.

Ordinary Interest

interest calculated on a loan or investment based on a 360-day year, commonly used in banking and finance.

Exact Interest

Interest calculation method utilizing the actual number of days in the interest period and a 365-day year to determine the accurate interest due.