A Customer Service Rep's Main Job Is To

question 289

Multiple Choice

A customer service rep's main job is to:

• A) take orders.
• B) find a remedy when something goes wrong with a firm's marketing mix after a purchase.
• C) get new orders.
• D) set up retail displays for retail customers.
• E) listen to customer complaints.

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Definitions:

Tardiness

The act of being late or delaying arrival beyond the expected or scheduled time.

Vertical Loading

Enhancing a job by adding more meaningful tasks and responsibilities that increase the workers' autonomy and control over their work.

Pre-work

Tasks or preparations completed before the start of a primary activity or project to ensure its smooth execution and success.

Enlarge

The act or process of increasing in size, volume, scope, or capacity.