When Building Quality into Services,managers Should

question 90

Multiple Choice

When building quality into services,managers should

• A)not focus on training,because people will learn by experience.
• B)watch over employees to make sure they do things right every time.
• C)require employees to check with managers before correcting any problem.
• D)empower employees by giving them the authority to satisfy customer needs.
• E)ensure managerial involvement at all levels of interaction with customers.

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