Every New Customer at Five Elements Spa Is Asked to Register

question 204

Multiple Choice

Every new customer at Five Elements Spa is asked to register his or her personal details,which includes the customer's age,purpose of visit,and contact information.With this information,the company regularly keeps in touch with its customers,reminding them of their next appointments,new spa offers,and any other promotions.The database is used to predict a customer's next visit to the spa based on his or her previous visits.It also helps the company design service packages to suit the customer's individual needs.In this scenario,Five Elements Spa is using

• A)corporate governance.
• B)social audit.
• C)customer relationship management.
• D)supply chain management.
• E)service design prototyping.

---

Definitions:

Synaptic Gaps

The tiny space between neurons across which neurotransmitters travel to transmit signals from one neuron to another.

Limbic System

Neural system (including the hippocampus, amygdala, and hypothalamus) located below the cerebral hemispheres; associated with emotions and drives.

Hippocrates

An ancient Greek physician often regarded as the father of Western medicine, known for the Hippocratic Oath.

Body Fluids

Liquids produced by the body that have various functions, including blood, saliva, and digestive juices.