What Form of Processes Include Loan Processing for a Bank

question 214

Multiple Choice

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

• A)Customer-facing processes
• B)Business-facing processes
• C)Industry-specific customer-facing processes
• D)All of the above

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Definitions:

Procedural Fairness

The perceived fairness of the processes and methods used to make decisions and resolve disputes.

Input/Outcome Ratio

is a concept in equity theory that refers to an individual's perception of the fairness of their work input compared to the outcomes or rewards they receive.

Procedural Unfairness

The perception that the processes used to make decisions or resolve disputes are unjust, biased, or lacking in transparency.

Collective Cultures

Societies or groups that prioritize the goals, values, and wellbeing of the community over individual achievements and desires.