In Some Countries, Maintenance of Automobiles Is Not the Norm

question 77

Multiple Choice

In some countries, maintenance of automobiles is not the norm. Cars are not repaired until they break down. Since the consumer is automatically angry with the manufacturer when something goes wrong with the car, repair and maintenance has become a concern of the various automobile manufacturers in this market. In which of the following components of the product component model would the management need to make improvements if problems such as the one above are to be solved?

• A) Core component.
• B) Functional component.
• C) Packaging component.
• D) Support services component.
• E) Design component.

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Definitions:

Attachment

is an emotional bond that forms between individuals, crucial for personal development, especially between a child and their caregiver.

Secure Attachment

An emotional bond in which one feels safe and protected, often discussed in the context of caregiver-child relationships.

Strange Situation

A procedure developed in psychology to observe attachment relationships between a caregiver and child, through a series of introductions, separations, and reunions.

Smiling

A facial expression formed by flexing the muscles near both ends of the mouth, often expressing happiness or pleasure.