In Some Countries, Maintenance of Automobiles Is Not the Norm

question 77

Multiple Choice

In some countries, maintenance of automobiles is not the norm. Cars are not repaired until they break down. Since the consumer is automatically angry with the manufacturer when something goes wrong with the car, repair and maintenance has become a concern of the various automobile manufacturers in this market. In which of the following components of the product component model would the management need to make improvements if problems such as the one above are to be solved?

• A) Core component.
• B) Functional component.
• C) Packaging component.
• D) Support services component.
• E) Design component.

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Definitions:

Dialogue

A conversational exchange through which ideas, thoughts, or information are discussed and shared.

Consensus

General agreement among all members of a group or the process of reaching such agreement.

Prepared

The state of being ready and well-equipped for a particular task or situation.

Seemingly Contradictory

Appearing to be in opposition or inconsistency with each other, though often upon closer inspection they are not.