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Dr. Mark Townes is a dentist practicing in Denver. During a four-day stretch in March, it snowed so heavily that not a single patient was able to visit him. Since all the appointments were missed, he did not make any money for those four days, even though his normal expenses remained. Which of the following characteristics of services is affecting Dr. Townes' business?
Credible
Deserving of trust and confidence, believable and reliable.
Expert
An individual with a high level of knowledge, skill, or expertise in a particular area or field, often recognized by peers and society.
Trustworthy
Describes someone who is reliable, honest, and can be depended on to act with integrity.
Speaker
A person who speaks or delivers a message in a public context, such as presentations or speeches.
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