The Implementation of Customer Relationship Management (CRM) Is a Method

question 40

Multiple Choice

The implementation of customer relationship management (CRM) is a method of improving an organization's _____.

• A) inventory
• B) organizational structure
• C) responsiveness to customers
• D) product development plan
• E) facility layout

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Definitions:

Larva

A larva is the juvenile form of many animals, which undergoes metamorphosis before becoming an adult, often differing markedly in form and behavior from the adult stage.

Develop

To undergo gradual growth or formation; often refers to the process of bringing new products, technologies, or ideas into existence.

Accumulated Degree Hours

A measure used in forensic entomology and agriculture to estimate the development stage of organisms by accumulating the degrees above a threshold temperature over time.

Larva

The juvenile form of an animal that undergoes metamorphosis, such as an insect or amphibian, typically different in form from the adult.