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The Implementation of Customer Relationship Management (CRM) Is a Method

question 40

Multiple Choice

The implementation of customer relationship management (CRM) is a method of improving an organization's _____.


Definitions:

Kenrick

Likely refers to Douglas Kenrick, a psychologist known for his work in evolutionary psychology, particularly regarding human relationships, social cognition, and sex differences.

Need Hierarchy

A model, often associated with Abraham Maslow, outlining a progression of human needs, from basic physical requirements to complex psychological needs.

Evolutionary Significance

The importance or role of a trait, behavior, or structure in the survival and reproductive success of an organism across generations.

Human Agency

The capacity of individuals to act independently and make choices and decisions based on their free will.

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