A Newsletter Publisher in a Small Town Accepts Subscription Requests

question 68

True/False

A newsletter publisher in a small town accepts subscription requests and handles queries only through the town's mail services. The publishing unit keeps track of its customers by entering or modifying customer information in a book. This publisher is using a customer relationship management technique.

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Definitions:

Keywords

Words or phrases that describe content; in digital contexts, they're used to improve search engine optimization (SEO) and facilitate searches.

Wildcards

Symbols or characters used to substitute for any other character or characters in a string of text, often used in search queries.

Hits

In the context of web analytics, a term referring to the total number of requests a web server receives, often misleading as a measure of website popularity.