The Desired Target Quality Characteristic of a Product of Hanson

question 141

Multiple Choice

The desired target quality characteristic of a product of Hanson Component Manufacturing is 0.500. The customer-service manager knows that customers are likely to complain when the specification is off the desired quality characteristic by more than 0.025. On average, it costs the firm $2,000 to handle and resolve each complaint. The production manager of the Hanson Manufacturing suggests that the company test the product more thoroughly before shipping. The cost of additional testing and adjustments is estimated at $30.00 per unit.

Assume that based on the company's cost information, tolerance is set at 0.0009. What should the target specification ("target specs") for the product be, to four decimal places?

• A) 0.025 +/− 0.0300
• B) 0.025 +/− 0.0090
• C) 0.500 +/− 0.0300
• D) 0.500 +/− 0.0009
• E) 0.500 +/− 0.0081

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