Which of the Following Is a Suggestion for Managing Queues

question 12

Multiple Choice

Which of the following is a suggestion for managing queues presented in the textbook?

• A) Train your servers to be friendly.
• B) Tell customers that the line should encourage them to come during slack periods.
• C) Give each customer a number.
• D) Periodically close the service channel to temporarily disperse the line.
• E) Use humor to defuse a potentially irritating situation.

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Definitions:

Crisis Management Strategy

A plan developed to respond to and manage a critical situation in a way that minimizes damage and facilitates recovery.

Communication Objective

A specific goal or target that an individual or organization aims to achieve through the process of communication.

Performance Appraisals

The process of evaluating and documenting an employee's performance, typically to determine merit increases, promotions, or areas for improvement.

PowerPoint Presentation

A software application developed by Microsoft that allows users to create, edit, and present slideshows featuring text, images, and multimedia elements.