"Combine the Pain" Is an Application of Behavioral Science to Service

question 56

True/False

"Combine the pain" is an application of behavioral science to service encounters. It means that, when something is going wrong for a group of customers, it is better to totally enrage one or a very few customers rather than slightly annoying a large number of customers.

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Definitions:

Uninhibited

Free from restraint or reservation, allowing one’s self to act or express without holding back.

Kindergarten

An educational establishment or learning environment for young children prior to their entrance into primary school, focusing on basic skills and socialization.

Evolutionary Psychology

A theoretical approach in psychology that attempts to explain mental and psychological traits—such as memory, perception, or language—as adaptations, i.e., as the functional products of natural selection.

Natural Selection

A core mechanism of evolution, proposed by Charles Darwin, where individuals with traits best suited to their environment are more likely to survive and reproduce, passing those traits to future generations.