Which of the Following Proposes That Job Satisfaction Has a Positive

question 101

Multiple Choice

Which of the following proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns?

• A)EVLN model
• B)Service profit chain model
• C)Emotional intelligence model
• D)MARS model
• E)EI-Based Theory of Performance

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Definitions:

Common Law

The body of law developed through decisions of courts and similar tribunals (the judiciary), as opposed to laws made by the legislature (statutory laws) or by executive action (regulations).

Restatements

Documents published by the American Law Institute, intended to distill the common law and its statutory elements to clarify the principles.

Common Law

A legal system based on customs, traditions, and judicial decisions, rather than written laws.

Convenient Location

A place that is easy to reach or access due to its proximity to major routes or facilities.