Which of These Statements About Job Satisfaction and Customer Satisfaction

question 117

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A)Employees with higher job satisfaction tend to give poorer customer service.
• B)Satisfied employees have a more positive mood,which communicates friendliness to customers.
• C)Satisfied employees are less likely to quit,so customers receive more consistent and familiar service.
• D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
• E)Satisfied employees have a more positive mood,which communicates friendliness to customers and are less likely to quit,so customers receive more consistent and familiar service.

Understand and apply the formula method for dosage calculation.

Identify the category to which different accounts belong

Determine the normal balance for various accounts

Understand which financial statements report specific account balances

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Definitions:

Net Capital Outflow

The disparity between domestic residents buying foreign assets and foreigners buying domestic assets.

Loanable Funds

The total resources available for lending, determined by the market where borrowers seek funds and lenders provide them, influencing interest rates.

Foreign-Currency Exchange

The process of exchanging one currency for another, determining how much of one currency is worth in terms of another.

Net Capital Outflow

The difference between domestic savings and domestic investment, representing the amount of capital leaving a country to invest abroad minus the capital inflowing from abroad for investment domestically.