Which of These Statements About Emotional Labour Is FALSE

question 208

Multiple Choice

Which of these statements about emotional labour is FALSE?

• A)Most jobs involving customer service require some degree of emotional labour.
• B)Research indicates that emotional display rules and standards are very similar around the world.
• C)Emotional labour increases with the extent to which employees must abide by emotional display rules.
• D)In spite of the presence of emotional display rules,it is difficult to hide our true emotions.
• E)Display rules are norms requiring employees to display certain emotions and withholding others.

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Definitions:

Perfect Tender Rule

A principle in commercial law that a seller's performance must exactly meet the contract specifications or the buyer can reject the goods.

Commercial Unit

A term used in the Uniform Commercial Code referring to a standard of measure, item, or a set of items that are treated as a single unit for the purposes of a transaction.

Uniform Commercial Code

A comprehensive set of laws governing commercial transactions in the United States, intended to standardize laws across states.

Perfect Tender Rule

A principle in commercial law that requires goods delivered under a sales contract to exactly meet the terms of the contract in quality, quantity, and manner of delivery.