In the Service-Profit Chain,customer Satisfaction Leads to Customer Loyalty and Then

question 61

Multiple Choice

In the service-profit chain,customer satisfaction leads to customer loyalty and then revenue growth and profitability.This in turn leads to ____________.

• A)Greater employee satisfaction and investment in employees
• B)Changes in the organizational structure
• C)Competitive intelligence for future growth
• D)Competitive retaliation based on service strategy
• E)None of these

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Definitions:

Personality

A combination of characteristics or qualities that form an individual's distinctive character.

Cancer

A disease characterized by the uncontrolled growth and spread of abnormal cells in the body, potentially leading to death if not treated.

Self-destructive Ways

Behaviors or actions that cause harm or damage to oneself, often as a way of dealing with emotional pain or distress.

Sensation-seeking

The tendency to pursue thrilling and exciting experiences, often involving risks.