In the Service-Profit Chain,customer Satisfaction Leads to Customer Loyalty and Then

question 61

Multiple Choice

In the service-profit chain,customer satisfaction leads to customer loyalty and then revenue growth and profitability.This in turn leads to ____________.

• A)Greater employee satisfaction and investment in employees
• B)Changes in the organizational structure
• C)Competitive intelligence for future growth
• D)Competitive retaliation based on service strategy
• E)None of these

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Definitions:

Salespeople

Individuals engaged in the selling of goods and services, often acting as the primary point of contact between a business and its customers.

Sales Wisdom

Insightful knowledge and experience pertaining to effective sales strategies and practices.

Long-term Account Penetration

The strategic effort to deepen and expand the business relationship with a client over a prolonged period.

Honor People

Honoring people involves showing respect and appreciation for their contributions, values, and diversity, often leading to a positive and inclusive environment.