When You Talk About the Service Encounter,you Are Talking About

question 62

Multiple Choice

When you talk about the service encounter,you are talking about ______________.

• A)The period in which the service provider is trying to obtain information about the customer
• B)The period of time between ordering the service and delivery of the service
• C)The period during which a customer interacts in any way with a service provider
• D)The experience of the employee with the customer
• E)None of these

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Definitions:

Neurotransmitter

Chemical substances in the brain that transmit signals from one neuron to another across synapses.

Behaviour

Actions or reactions of an individual in response to external or internal stimuli.

Lesioning

A technique in neurological and psychological studies where specific brain areas are deliberately damaged or removed to study their function.

Electrical Stimulation

The use of electrical impulses to stimulate nerves or muscles for therapeutic purposes.