In the Service-Profit Chain,customer Satisfaction Leads to Customer ___________ That

question 47

Multiple Choice

In the service-profit chain,customer satisfaction leads to customer ___________ that carries with it retention,repeat business,and referral business.

• A)Feedback
• B)Profundity
• C)Legality
• D)Ethics
• E)Loyalty

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Definitions:

Pepsi

A global beverage and food company known for its eponymous brand of cola and a wide range of other products.

Coke

A carbonaceous solid derived from coal through the process of carbonization, used primarily as a fuel and in the production of steel.

Quantity Demanded

The total amount of a good or service that consumers are willing to purchase at a given price level in a given time period.

Demand

The desire to purchase goods and services backed by the ability and willingness to pay at a given price.