When Discussing Service Quality,tangibles Refer to _________

question 46

Multiple Choice

When discussing service quality,tangibles refer to _________.

• A)The elements of communication that differentiate one service firm from another
• B)The handsomeness and/or beauty of the employees
• C)The combination of price and quality of the service
• D)The physical evidence of a service or observable aspects
• E)None of these

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Definitions:

Elaborative Rehearsal

A memory technique that involves thinking about the meaning of the information and making connections to other information in memory.

Retrograde Amnesia

A loss of memory for events that occurred before a specific point in time, often due to injury or illness affecting the brain.

Coma

A deep state of prolonged unconsciousness in which a person cannot be awakened and fails to respond to painful stimuli, light, or sound.

Anterograde Amnesia

is a condition affecting memory, where an individual struggles to form new memories following the onset of amnesia, although long-term memories from before the event may remain intact.