Reliability When Referring to Service Quality Means That _________

question 6

Multiple Choice

Reliability when referring to service quality means that _________.

• A)The service is performed right the first time and every time
• B)The service is variable and has different outcomes due to employee variation
• C)Each time a service is performed the customer is asked about his or her perception of the service quality
• D)The automobile service department should show you the broken parts when they fix your car
• E)None of these

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Definitions:

Transversus Abdominis

A muscle layer of the anterior and lateral abdominal wall which is deep to (beneath) the internal oblique muscle.

Rectus Abdominis

A long, flat muscle that extends along the front of the abdomen, responsible for flexing the lumbar spine and stabilizing the core.

Compress

To press together or into less space.

Prime Mover

Muscle that plays a major role in accomplishing a movement.