Intangibility Means _________

question 7

Multiple Choice

Intangibility means _________.

• A)A service cannot be seen, heard, tasted, or felt by a customer
• B)You can carry a service out with you from the retailer
• C)You cannot see the product or feel it
• D)You can sense the service through the seven senses of the body
• E)None of these

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Definitions:

Upward Appeal

A strategy where an individual attempts to influence a decision or gain support by appealing to higher-level management within an organization.

Networking

The act of building and maintaining professional relationships that can provide support, opportunities, and resources within one's career or industry.

High Machs

Individuals characterized by a high level of Machiavellianism, showing manipulative behavior, a cynical view of human nature, and a focus on self-interest and deception.

Committed Employees

Workers who exhibit a strong sense of loyalty and dedication towards their organization, often contributing to higher levels of productivity.