When a Service Provider Is Willing and Able to Provide

question 22

Multiple Choice

When a service provider is willing and able to provide service quickly,it is said that the service has the characteristic of __________.

• A)Reliability
• B)Tangibility
• C)Responsiveness
• D)Assurance
• E)All of these

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Definitions:

Brain

The complex central organ of the nervous system, located in the head, responsible for coordinating sensory information and directing motor functions; the site of consciousness, thoughts, memories, and emotions.

Emotions

Complex psychological states that involve three distinct components: a subjective experience, a physiological response, and a behavioral or expressive response.

Language

A system of symbols, sounds, and rules used for communication and the expression of ideas, thoughts, and emotions.

Myelin

The fatty substance coating axons that speeds the transmission of nerve impulses from neuron to neuron.