Sometimes Customers Can Tell If They Received Good Service

question 21

Multiple Choice

Sometimes customers can tell if they received good service.For example,vacations,haircuts,and restaurants all have _________ attributes that allow customers to decide whether they will repeat the purchase another time.

• A)Purchasable
• B)Simultaneous
• C)Focused
• D)Experiential
• E)All of these

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Definitions:

Demographics

Statistical data relating to the population and particular groups within it, often analyzed for social and economic research.

Minority

A sociodemographic group that is not in the majority within a given population or society.

Tolerant

Having a fair, objective, and permissive attitude towards those whose opinions, beliefs, practices, racial or ethnic origins, etc., differ from one's own.

Racial Categories

Classifications of humans into groups based on physical traits, ancestry, genetics, or social relations.