In the Gap Model of Service Quality,there Are Five Main

question 16

True/False

In the Gap Model of Service Quality,there are five main gaps that may occur.The frequency of gap occurrence is approximately the same for each gap,making them all equally important.

---

Definitions:

Pooled Standard Deviation

The combined standard deviation of two or more groups of data, used when the groups have a common or similar mean but differ in sample size.

Sample Means

The average value calculated from a sample of a population.

Centerline

In statistics, the centerline often refers to the median value in a dataset or the middle line in a control chart that represents the average level of performance.

Process Capability Index

The process capability index is a statistical measure that quantifies how well a process can produce output within specified limits compared to the allowable spread of specification limits.