José,an Employee of a Company That Has Worked Hard to Have

question 20

Multiple Choice

José,an employee of a company that has worked hard to have a customer mind-set,understands that ______.

• A)Whether internal or external to the firm, satisfying customers is central to doing his job well
• B)All members of the firm must get to work on time and start their computers by 8:30 a.m.
• C)Management must tell them when to give rebates to customers
• D)All employees should have equal access to parking alongside managers or even the CEO
• E)All of these

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Definitions:

Desirable Rewards

Incentives or benefits that motivate individuals to engage in certain behaviors by appealing to their wants, needs, or aspirations.

George Homans

An American sociologist known for his work in social behavior as exchange, contributing significantly to the development of behavioral sociology.

Rational Action

Decision-making behaviors that are consistent with logic and reason, aimed at achieving personal objectives or goals.

Weak Power Networks

Networks characterized by limited influence, resources, or connections among its members.