Exceeding Customer Expectations Is Often Referred to as ___________

question 11

Multiple Choice

Exceeding customer expectations is often referred to as ___________.

• A)Customer excellence
• B)Customer loyalty
• C)Customer essence
• D)Customer delight
• E)None of these

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Definitions:

Surplus

The amount by which revenues, resources, or supplies exceed what is needed or used; in finance, it refers to profit or the amount by which income exceeds expenditures.

Revised Article 9

An update to the Uniform Commercial Code that deals with secured transactions; it governs the process of securing assets to back a loan.

UCC

The Uniform Commercial Code is a widespread legislative schema that guides all commercial operations in the United States.

Security Agreement

is a legal document that provides a lender a security interest in a specified asset or property that serves as collateral for a loan.