When Discussing Service Quality,tangibles Refer to _________

question 46

Multiple Choice

When discussing service quality,tangibles refer to _________.

• A)The elements of communication that differentiate one service firm from another
• B)The handsomeness and/or beauty of the employees
• C)The combination of price and quality of the service
• D)The physical evidence of a service or observable aspects
• E)None of these

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Definitions:

Normal Profits

The level of profit that is necessary for a company to remain competitive in the market, often seen as the minimum acceptable return.

Short Run

Refers to a period in economics where certain inputs or resources are fixed and cannot be changed, contrasting with the long run where all factors are variable.

Long Run

A period in which all factors of production and costs are variable, allowing for adjustment to changes in the market or economy.

Economic Profit

A calculation of profitability that takes into account both the direct costs and opportunity costs of pursuing a particular course of action.