What Is Predictive Dialing

question 271

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these choices

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Definitions:

Guanine

Guanine is one of the four main nucleobases found in the nucleic acids DNA and RNA, where it forms base pairs with cytosine.

Cytosine

One of the four main bases found in DNA and RNA, a pyrimidine nucleotide that pairs with guanine.

Nucleus

The central and most important part of an atom, containing protons and neutrons, or a membrane-bound organelle in cells containing the genetic material.

Chromosomes

Structures made of DNA and protein found in the nucleus of cells that carry genetic information from one generation to the next.