What Is Predictive Dialing

question 271

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these choices

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Definitions:

Affirmative Action

is a policy or a set of policies designed to promote the opportunities of defined minority groups within a society to give them equal access to that of the majority.

Workforce Imbalance

A situation where there is a discrepancy in the supply and demand of workers, often referring to skills, gender, or demographic disparities.

Non-minorities

Individuals or groups not belonging to a socially, politically, or economically disadvantaged minority group.

Workers' Compensation Acts

Laws designed to provide financial and medical benefits to employees who are injured or become ill as a direct result of their job.