What Is Predictive Dialing

question 271

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these choices

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Definitions:

Ergonomist

A professional who designs or modifies workplaces, equipment, and processes to fit the user, aiming to increase efficiency and reduce discomfort or injury.

Cognitive Psychologist

A professional in psychology who studies mental processes including perception, memory, thought, and problem-solving.

Aversion

A strong dislike or disinclination towards something, often used in psychological contexts to describe responses to unpleasant stimuli.

Ergonomic Principle

Refers to design considerations that maximize productivity by minimizing operator fatigue and discomfort.