Which of the Following Is the First CRM Implementation Strategy

question 17

Multiple Choice

Which of the following is the first CRM implementation strategy?

• A) Define information needs and flows.
• B) Build an integrated view of the customer.
• C) Clearly communicate the CRM strategy.
• D) Implement in iterations.

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Definitions:

Corporate Veil

A legal concept that separates the actions and liabilities of a corporation from those of its shareholders or directors.

Corporate Property

Assets owned by a corporation, including real estate, intellectual property, and physical goods.

Shareholders

Individuals or entities that own shares in a corporation, reflecting a proportion of ownership in the company.

Corporate

Pertaining to a corporation, which is a legal entity recognized by law as separate from its owners and having its own rights, privileges, and liabilities.