The Purpose of a Buffer Statement in a Negative Message

question 67

Multiple Choice

The purpose of a buffer statement in a negative message is to

• A) ensure that the company is able to avoid legal liability.
• B) reduce the reader's shock or pain related to the bad news.
• C) inform the reader of the reasons for the bad news.
• D) explain company policy regarding the bad-news message.

---

Definitions:

Voucher Register

A record keeping system that logs all vouchers issued by a business, detailing the authorization of payments.

Purchases Journal

A ledger in accounting used to record all purchases of goods and services on credit.

Shareholders

Shareholders are individuals or entities that own one or more shares of stock in a corporation, making them partial owners of the company.

Cash Payment

A transaction where an immediate payment of cash is made in exchange for goods or services.