Which Is the Most Effective Statement in a Letter to a Customer

question 15

Multiple Choice

Which is the most effective statement in a letter to a customer denying credit?

• A) To learn more about your credit record, log onto http://www.ftc.gov/freereports to obtain your free credit reports.
• B) Your credit history report shows that you are a completely unacceptable applicant.
• C) Perhaps if you were a more stable person, we would be able to grant you credit.
• D) Please take your business elsewhere.

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Definitions:

Higher Levels

A phase or degree that is above average or standard, often referring to advanced stages or positions of authority within an organization.

Human Resources Management

A function within organizations focused on recruiting, managing, and directing people who work in it.

Management Function

The activities undertaken by managers in planning, organizing, leading, and controlling to achieve organizational goals.

Expensive

Referring to something that has a high cost or price, often requiring a considerable amount of money to purchase.